How do I return an item?
1. Parts must be returned to Laundry Parts Direct within 30 days of purchase.
2. All returns require proof of purchase.
3. Returned parts or products must be in good condition in the original packaging. Parts that have been installed in a machine are not eligible for return.
4. You must email us at firstname.lastname@example.org for return shipping information. Please provide the following information:
4.1 Date of purchase and original invoice or order number
4.2 Part number(s)
4.3 Reason for return
5. Electrical parts are not returnable.
6. All shipping costs are the customer's responsibility on returned items. Shipping costs will not be refunded on returns.
7. Special order and non-stock items will incur a 15% restocking fee.
8. No returns on items shipped internationally.
9. Misused parts will be returned to the sender at the senders cost.
10. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
11. In case your order arrives damaged contact the carrier immediately, make a claim and after you obtain a claim number contact our customer service representative and provide us with the claim number.
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